Terms and Conditions 2017-01-12T16:26:59+00:00

Terms and Conditions

Custom keepsakes jewellery are a combination of hand crafted fine silver (99.9% pure), or hand stamped sterling silver (92.5), copper, or brass. All sterling or fine silver pieces are finished with sterling silver findings (clasps and jump rings), and sterling silver chains.

While some of custom keepsakes pieces are machine produced, all impressions, customising (stamping), and finishing is done by hand. As a consequence, when finished, no two pieces will look exactly the same. All pieces will have their own unique characteristics which you would expect from items crafted and finished by hand.


Fingerprint keepsakes are made with precious metal clay produced in Japan which is a combination of recycled pure silver and a clay binding material. An impression is made directly into the non toxic silver clay medium. When fired, the binding material burns away leaving the pure silver keepsake. A very small amount of shrinkage is seen between the initial casting, and the final piece.


Inkless fingerprint and moulding kits may be purchased, or are supplied for finger, hand and footprint keepsakes. While these are non toxic, they should be used under adult supervision in accordance with the directions supplied. Should a reaction occur, please contact your Doctor.


All stamped keepsakes are stamped by hand using a hammer and metal letter stamp. As each letter or design is individually hammered into the keepsake, spacing, alignment and depth of letters or designs may vary slightly from one character to the next. While these keepsakes will not exhibit the same exactness you see in machine made or engraved jewellery, the irregularities are often perceived as adding to the “hand crafted charm” of the piece as opposed to a defect.

As stamping letters involves the pushing of metal as opposed to engraving which removes the metal, some areas of pressure may be seen on the reverse side of keepsakes. While I endeavour to use lower gauge metal (thicker) where possible, this is not possible with key rings and guitar picks.

Please ensure that spelling is correct for all stamped pieces prior to placing your order as any errors cannot be rectified once stamped. It is the purchaser’s responsibility to check your order to ensure that all details are correct.

Hand stamped letters may be left natural (showing the base metal colour) or darkened to highlight the letters. We use a “patina” or sulphur based solution to “tarnish or a “guilders paste” to coat the inside of the letters depending on the metal used. While hard wearing, both of these darkening methods are temporary. A coat of “renaissance wax” is used over top of the darkened letters to protect the keepsake from fingerprints, tarnishing, or from the darkening being removed from the letters. This wax is non greasy and more like a hard polish coating. Please advise during ordering if you do not wish this to be applied to your keepsake.


Some colours may vary slightly from those on the website to the way that light reflects and refracts off metal and crystals. As chains, charms, crystals and pearls come directly from the manufacturer, variations from the photo may be expected.


While you will often receive your items sooner, please allow a 10 day turnaround from placing your order or taking impressions to your order being dispatched. Should you require your order sooner, please make contact with us and we will see if we can accommodate you.

While we endeavor to hold all items in stock, on occasion due to high demand, or supplier availability we may temporarily become out of stock. In these instances you will be contacted and advised of our time frames.

Please choose carefully. As all items are hand crafted or hand stamped, they cannot be on sold if you change your mind. If an item has been commenced, and your change your mind, no partial, or full refund can be provided.
Items will not be commenced until full payment has been received.


Custom Keepsakes reserves the right to photograph your keepsake and use in marketing material and social media promotions unless requested otherwise by yourself at the time of purchase. We will make every effort to ensure that you have received your keepsake before any pictures are posted online. As Custom Keepsakes are often gifts for persons who may be social media followers, please advise if you would prefer photos posted after a specified date.


Due to the nature and value of the Keepsakes, Custom Keepsakes freight ALL orders within New Zealand via tracked signature required courier. Your item must be signed for so please be conscious of this when selecting the address for delivery. Should you request the item to be left without a signature, or make alternative arrangements with your courier company for delivery, Custom Keepsakes cannot take responsibility should it go missing in transit.

While Custom Keepsakes does ship to some locations internationally, items may be subject to Customs and Import Duties when the package reaches its destination. Such charges are the responsibility of the receiver/recipient of the package and vary from country to country. It is your responsibility to check with your customs office whether these keepsakes are permitted.


The purchaser is responsible for checking goods on delivery. If for any reason the goods are found to be damaged or faulty, you are required to inform Custom Keepsakes within 10 days of receipt.


Custom Keepsakes create a wide range of unique products, each one has been designed, assembled or personalised by hand with great care and attention to detail. In being hand crafted, they do not exhibit the same uniform finish you would expect from machine manufactured keepsakes. In the unlikely event they exhibit a major flaw (for example spelling mistake), which is not simply consistent with hand crafting; simply return it within 10 days from the date of receipt outlining the reason for your return. We will work to either replace the item, or upon receipt of the original packaging and receipt, refund the purchase price.

Our chains have a 30 day guarantee; however this does not cover damage due to snagging, pulling or misuse. The one month period commences one week after the item has been couriered. Please ensure that you follow our “care for your keepsake” information listed on our website.


By entering the promotion, you agree to these terms and conditions.
– Entry is free, no purchase is necessary.
– Custom Keepsakes Ltd has the right to amend or cancel the competition/giveaway and/or the terms and conditions at any time.
– Only one entry per person unless otherwise stated on the giveaway or competition.
– With the exception of vouchers, prizes include NZ delivery.
– While entries may be received from overseas entrants, Custom Keepsakes reserves the right to only ship to a New Zealand address.
– Winners of timeline giveaways on Facebook will be notified on the Facebook Giveaway post itself. If an app has been used, then the winner will be notified by the email they used to enter with.
– Prizes may not be transferred or redeemed for cash.
– No prize draws, promotions or competitions are in any way sponsored, endorsed or administered by, or associated with, Facebook, Instagram or Pinterest
•Prizes must be claimed within 48 hours or the prize is forfeited.
•Gift vouchers which can be redeemed on this website are valid for 3 months from date of issue and will be sent electronically. Vouchers are not transferable, or able to be used with any other offer, discount or promotion.
•Personal information will remain the property of Custom Keepsakes and any other business associated with the competition.
•All Gift vouchers are in New Zealand dollars.